How AI and voice analytics can improve the call center experience
Sep 11, 2019Read More
Learn how voice-based data analytics and AI can help enhance call center agents’ performance and improve call center customers’ experiences. We’ve all had our experiences with call center agents who can’t answer questions or get us to the right person for the right answer. This makes it all the more important for technologies like voice-based data analytics and artificial intelligence (AI) to bring relief to call centers and those who are calling those centers.
McDonald's Doubles Down on Tech With Voice AI Acquisition
Sep 10, 2019Read More
When McDonald’s spent over $300 million on big-data-crunching startup Dynamic Yield earlier this year, the move came as something of a surprise. The follow-up should not. Today the Golden Arches announced the acquisition of Apprente, a voice AI system focused on fast-food ordering. It’s a niche, but it just paid off.
Amazon’s voice-synthesizing AI mimics shifts in tempo, pitch, and volume
Aug 22, 2019Read More
Voice assistants like Alexa convert written words into speech using text-to-speech systems, the most capable of which tap AI to verbalize from scratch rather than stringing together prerecorded snippets of sounds. Neural text-to-speech systems, or NTTS, tend to produce more natural-sounding speech than conventional models, but arguably their real value lies in their adaptability, as they’re able to mimic the prosody of a recording, or its shifts in tempo, pitch, and volume.
The content and distribution of Azafran’s INSIGHTS newsletter is focused to our LP, incubator, research, investment and partner ecosystem. As we look to build a two-way dialogue benefitting our collective efforts, each month we highlight important news and our approach to the emerging intersection of deep technology, end to end solutions and platforms driven by voice, acoustics/sensory and imagery.
The content and distribution of Azafran’s INSIGHTS newsletter is focused to our LP, incubator, research, investment and partner ecosystem. Below are highlights from the last two issues, please sign up to receive access to past and new issues as they are published.
Issue Fifteen focuses on the emerging technologies TinyML and Augmented AI, as they begin to take their place in the world of machine learning and deep science technology.Read more
Issue 15 - Why the Future of Machine Learning is Tiny, and the Future of AI is Augmented
Augmented AI and TinyML are fast becoming key elements of the ML and AI revolution - Issue Fifteen of INSIGHTS takes a deep dive into these exciting technologies through the lens of Azafran’s Investment ThesisRead more